THESE TERMS AND CONDITIONS ARE A LEGALLY BINDING DOCUMENT. THEY SET OUT THE TERMS ON WHICH WE ARE PREPARED TO HIRE A COTTAGE TO YOU.
In these terms and conditions, the expressions “Arrival Date”, “Property”, “Departure Date”, “Deposit”, “Holiday Period” and “Holiday Price” shall have the meanings given to them in our written Booking Confirmation. Please see section below.
A booking is only confirmed by us when we have sent you a written confirmation of your booking (which may be done by e-mail) and received your Deposit as cleared funds.
Nature Of The Booking
Once we have issued a written booking confirmation and received your Deposit in cleared funds (and in return for you complying with these Terms and Conditions including your payment obligations) you are granted a licence to occupy the Property during the Holiday Period for the purpose of a holiday. The Booking is not intended to create any relationship of landlord and tenant between us.
You are not entitled to any tenancy, or to an assured short-hold tenancy or to any statutory protection under the Housing Act 1988 or to any other statutory security of tenure now or when the licence to occupy ends.
The booking is personal to you. You must not use the Cottage except for the purposes of a holiday by you and your group during the Holiday Period and not for any other purpose.
Arrival And Departure
Please call the Cottage Manger before 5pm on the day before the Arrival Date to confirm your arrival time.
The Property will be ready from 3pm on the Arrival Date.
You must vacate the Property by 10.30am on the Departure Date.
Debit Cards: Debit card payments are accepted free of surcharge.
Credit Card: Credit card payments will incur a 1.9% surcharge.
Cheques: Cheques accepted but your holiday will only be confirmed when funds have cleared.
When you have to pay: If bookings are made within one month of the Arrival Date the Holiday Price must paid in full.
For booking made in excess of one month from the Arrival Date you must pay a deposit. The deposit will be £100 per Property, the balance of the Holiday Price is due one month prior to the Arrival Date.
For Bookings across the Christmas and New Year periods the balance payment is due 8 weeks prior to the booking start date, if the booking is cancelled after the balance is due then 100% of the balance will be repaid dependent on the property being resold, if the property remains unsold then no monies can be returned. During this period the deposit is forfeited.
If the booking is made online the balance payment will automatically be taken from the original card used, on the due date unless the card has expired or payment is refused in which case we will contact you. Once the balance payment has been taken we will send you an email to notify you. If you wish us to use a different card please contact us before the due date.
If the booking is made over the phone we will have to contact you to take the balance payment as we do not keep a record of card details.
Cancellation / Changes To A Booking
There is a £25 booking fee for changing a booking that has already been confirmed.
We cannot guarantee that we will be able to change a confirmed booking and reserve the right to refuse to do so.
Either of us may cancel a booking at least one month before the Arrival Date, in which case all monies will be returned to you.
If you cancel a booking less than one month before the Arrival Date you will lose your Deposit and you may also lose the balance of your Holiday Price. The balance will only be repaid to the extent that we are able to re-let the Property during the Holiday Period.
We may cancel your booking or cut your holiday short where you breach this agreement or because we have been affected by events beyond our reasonable control.
The price list published on our website is our current price list.
Prices may change, so please refer to the current web price list before making a booking.
Please leave the Property reasonably tidy and rubbish free on departure – cleaning materials are supplied for this. Alternatively we offer a service for those guests who prefer not to tidy up, which costs £30 per property.
You should keep the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition. We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages, which we consider, was deliberately or recklessly caused. You will be notified in writing as soon as is reasonably practicable, if the damage is discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of the damage. If reasonably possible, we will discuss with you the extra charges in respect of damage or cleaning.
Please note that the holiday is self catering.
Value Added Tax
The Holiday Price is inclusive of VAT.
Babies And Children
Parents and guardians must ensure that their children are supervised by a responsible adult and are not left unattended. You must take particular care when children are around animals, farm equipment and water.
We welcome well behaved pets in all our properties. We charge £25 per pet per week.
Please bring bedding and towels for your pet. Please do not allow your pet on any furniture, or in bedrooms – we thank you for your understanding.
Each Property with an open fire is will be supplied with wood, coal and firefighters.
We try to give an honest impression of what the property looks like through our published images but please be aware that items are replaced when broken or damaged and that rooms and gardens might have changed since photography, if you wish to be certain that any specific item is still at the property please do check with us first.
We include towels, soap, linen, heating, a welcome pack, coal, basket of logs and packet of firelighters. Also; BBQ and bikes to ride.
Cots and highchairs are available on request.
We supply bikes for the use of guests but these are used at the rider’s risk and guests are responsible for checking the road worthiness of the bikes.
Security, You And Your Property
While the Properties have locks you are responsible for ensuring the security of your belongings.
You are responsible for ensuring the safety of yourself, children and vulnerable adults in your group. You are also responsible for ensuring that your property is not damaged or destroyed. Unless caused by our negligence, we are not responsible for any death, personal injury or damage to your property.
Hayfever & Allergies
We are in the countryside which means there may be high levels of pollen. This may affect hay fever sufferers. Those with hay fever should take suitable precautions.
We cannot guarantee that no one has smoked in the Property or taken a pet in the Property.
You should keep the Cottage and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition. We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages, which we consider, was deliberately or recklessly caused. You will be notified in writing as soon as is reasonably practicable, if the damage is discovered after you depart.
Please leave the Cottages tidy and clean on departure – cleaning materials are supplied for this. Alternatively we offer a service for those guests who prefer not to tidy up, which costs £30 per cottage. If you leave your Cottage in a mess we will levy a £30 cleaning charge.
You must not do anything that may reasonably be considered to cause a nuisance or annoyance to us or to any other occupier of neighbouring properties.
You must not litter the area.
This section sets out when we may cancel your booking less than one month before the Arrival Date (including during the Holiday Period). Please see the ‘Cancellation/Changes to a Booking’ section above for details of other circumstances in which we or you may cancel your booking before the Arrival Date.We may terminate your booking less than one month before the Arrival Date or during your Holiday Period by notice to you only if you are in material breach of these terms and conditions or because we are affected by events beyond our reasonable control (such as, but without limitation, flood, fire, adverse weather conditions, act of God, war, terrorist threat, government action or some other catastrophic event of the type covered in a comprehensive insurance policy or the breach or failure of third parties who supply goods, services or property). In which case, if your holiday has begun, you will have to vacate the Property.
In the situation that the property you have booked is not accessible from one of the nearby major roads due to flooding, snow or other adverse weather conditions the cost of the booking will be refunded to you. We cannot be held responsible if you are not able to reach the cottage because of your local adverse weather or travel problems.
If, in accordance with these terms, we terminate your booking less than one month before the Arrival Date or during your Holiday Period otherwise than by reason of your breach of these terms and conditions we shall return to you that part of the Booking Costs which relate to the part of the Holiday Period during which you did not occupy the property due to such termination.
Any notice to be served on you under these terms and conditions may be given during the Holiday Period by delivery through the letterbox or putting under the front door of the Property and shall be deemed received on delivered.